Elevated login latency on Templass Panel
- Panel web app
- Authentication / sessions
Updates
- Resolved
Authentication and panel access are stable. No customer data was affected.
- Monitoring
Pool limits and query timeouts were adjusted. Login times have returned to normal ranges; we are monitoring.
- Identified
Identified elevated latency on the authentication service after a connection pool saturation during a traffic spike.
- Investigating
We are investigating reports of slow sign-in and session refreshes in the Templass Panel.